Complaint Management System

End-to-end platform for logging, tracking, resolving, and analyzing customer complaints efficiently.

Key Modules

Powerful modules for seamless complaint lifecycle management.

Complaint Registration

Quickly log issues via web or mobile.

Assignment & Escalation

Handle complaint escalations and workflow assignments seamlessly.

Complaint Tracking

Track every complaint status update in real time.

Complaint Approvals

Review and approve submitted complaints before processing.

Complaint Feedback & Closure

Capture customer feedback and finalize complaint resolution status.

Resolution & Corrective Action

Implement corrective measures to prevent recurring issues.

Complaint Root Cause Analysis

Identify underlying causes to enhance long-term quality improvements.

Complaint Log

View and manage all registered complaints with detailed tracking.

Reports & Analytics

Gain actionable insights instantly through interactive dashboards.

Key Features

Innovative tools that enhance your customer support experience.

Proactive Issue Resolution

Identify and address potential issues before they escalate, enhancing customer satisfaction.

Analytics & Reporting

Gain insights into support performance and customer behavior to drive informed decisions.

Customizable Workflows

Adapt workflows to match your organization's processes and requirements.

Integration with Inventory

Seamlessly sync stock movement and levels across your system for real-time visibility and control.

Secure Access

Role-based control.

Real-Time Reporting

Access up-to-date data on support activities and performance metrics.